Frequently Asked Questions

• What is the SNOOZ White Noise Machine?
  The SNOOZ is a white noise machine with a real fan inside that produces natural, non-looping sound to help you fall asleep and stay asleep. Unlike digital sound machines that play recordings through a speaker, SNOOZ generates its sound in real time from actual moving air — so it never repeats and sounds richer and more natural. It includes 10 volume levels, adjustable tone, and a free companion app for scheduling and remote control.
• What does the SNOOZ sound like?
  SNOOZ sounds like a fan — because it is one. By rotating the outer shell, you can adjust the tone from a light, airy fan sound (similar to a table fan) to a deep, low-pitched hum (similar to an airplane cabin). Because it uses a real fan instead of recordings, the sound is continuous, natural, and never loops or repeats.
• What's the difference between a real fan sound machine and a digital one?
  A real fan sound machine like the SNOOZ uses an actual internal fan to generate sound mechanically, so the noise is continuous and never loops. Digital sound machines play pre-recorded audio tracks through a speaker, which can have audible loops, compression artifacts, or a tinny quality. SNOOZ produces the sound of moving air without actually blowing cold air, giving you the benefits of a fan sound without the downsides.
• How loud is the SNOOZ?
  SNOOZ has 10 volume levels and produces sound that ranges from 46 to 87 dBA when measured at the device. At lower settings, it provides a gentle background hum. At higher volumes, it's powerful enough to mask noisy neighbors, street noise, snoring, barking dogs, and other common sleep disturbances. For best results, place SNOOZ 3–6 feet from your head, between you and the source of noise.
• How do you adjust the tone on the SNOOZ?
  Rotate the outer shell of the SNOOZ to change the tone. Turning it one direction produces a lighter, higher-pitched fan sound, while the other direction creates a deeper, lower-pitched drone. This gives you a wide range of sound options from a single device — no buttons or app needed for tone adjustment.
• Do I need the SNOOZ app to use the machine?
  No. SNOOZ works perfectly on its own — just plug it in, press the power button, and adjust the tone and volume manually. The free SNOOZ app (available for iOS and Android) is completely optional and adds features like remote control, programmable on/off scheduling with fade in and fade out, nursery calibration, and button brightness control. There are no subscriptions — ever.
• Can I set a sleep timer on the SNOOZ?
  Yes. Using the free SNOOZ app, you can program the machine to turn on and off automatically on a daily schedule. You can also set it to fade in and fade out gradually, which is helpful for falling asleep naturally or waking up gently. You can create different schedules for each day of the week.
• Is the SNOOZ good for masking noisy neighbors or street noise?
  Yes — this is one of the most common reasons people buy SNOOZ. With a volume range up to 87 dBA and sound generated from a real fan, SNOOZ is effective at masking environmental noise like neighbors, traffic, hallway sounds, elevator noise, barking dogs, and snoring. Place it between your bed and the noise source for best results.
• Is the SNOOZ safe for babies?
  Yes. Many parents use the SNOOZ in their nursery. The free SNOOZ app includes a nursery calibration feature that limits the volume to a level aligned with pediatric guidelines. For safe use, the American Academy of Pediatrics recommends placing sound machines at least 7 feet from your baby's sleeping area and keeping the volume at a comfortable level.
• Can I travel with the SNOOZ?
  Yes. At just 1.1 lbs and 5.6 inches across, the SNOOZ is compact enough to pack in a suitcase or carry-on. It uses a standard U.S. power adapter (100–240V, UL Listed #E490471 SAW12D-120-1000U) that works internationally with an outlet adapter. If you travel frequently, you may also want to check out the SNOOZ Pro (which includes a protective travel case) or the SNOOZ Go 2 (a battery-powered portable sound machine).
• Does the SNOOZ come with a return policy or guarantee?
  Yes. SNOOZ comes with a 100-night risk-free trial. If you're not completely satisfied, you can return it for a full refund — and SNOOZ covers the return shipping. Every order also ships fast and free, and includes a 1-year limited warranty covering manufacturing and workmanship defects.
• Is the SNOOZ HSA or FSA eligible?
  Yes. The SNOOZ White Noise Machine is HSA and FSA eligible. You can use your pre-tax health savings or flexible spending account benefits to purchase it. Visit getsnooz.com/pages/hsa-fsa-eligibility for more details on how to use your benefits.