Touchpad lights don't come on

1. Unplug SNOOZ.
2. Let SNOOZ sit for 5 seconds.
3. Plug back in and see if this fixes the issue.

Can’t rotate SNOOZ to adjust tone

1. Place the rubber base on a solid surface.
2. Grip the sides of SNOOZ (where the fabric is) and try to rotate the shell while applying light downward force.
3. Based on the way SNOOZ units are shipped, SNOOZ should rotate first in the counter-clockwise direction.

Unable to put SNOOZ in pairing mode

1. Unplug SNOOZ and let sit for 5 seconds.
2. Plug SNOOZ back in.
3. Confirm no other phones are trying to connect to the device.
4. With one finger, press and hold the power button on SNOOZ. Release when the lights start blinking (approximately 5 seconds).

SNOOZ turns on/off by itself

Try plugging SNOOZ into a different outlet, outside of the room you are in. (A loose wall plug connection or poor connection of house wiring to a wall plug could cause a disruption in the capacitive touch calibration on SNOOZ.)

Lights on touchpad stuck on (one or all lights)

Please contact us through the form below or email us at cs@getsnooz.com!

SNOOZ is making an undesirable sound

Please contact us through the form below or email us at cs@getsnooz.com!

SNOOZ app used to connect, but now won’t connect

1. Verify that Bluetooth service on your phone is turned on.
2. Delete the SNOOZ unit from the app (long hold on the name, then press X.)
3. Only with steps 1 and 2 complete, unplug SNOOZ and wait 5 seconds.
4. Plug SNOOZ back in and try to connect.

App takes a long time to connect to SNOOZ

1. Check for updates to your phone software.
2. Check for update to the SNOOZ app.
3. (Android Only) Clear app cache in your phone settings.

Unable to get SNOOZ in pairing mode for the first time

1. Unplug SNOOZ and let sit for 5 seconds.
2. Plug SNOOZ back in.
3. Confirm no other phones are trying to connect to the device.
4. With one finger, press and hold the power button on SNOOZ. Release when the lights start blinking (approximately 5 seconds).

Haven’t received unit

Please ensure you’ve completed your Backerkit survey at https://snooz.backerkit.com
If you’ve done so, and still haven’t received your SNOOZ(es), please contact us through the form below or reach out to us at cs@getsnooz.com!

Didn’t receive travel pouch in new order

We were thrilled to include the travel pouch after we hit our Kickstarter stretch goal, but unfortunately we haven't been including these in subsequent SNOOZ shipments.

Can you ship internationally?

Unfortunately, we’re only able to ship to the U.S. at this moment. We appreciate your interest and we're sincerely sorry for the inconvenience!

How long does it take to receive my SNOOZ?

Processing can take up to 1 business day. Beyond that, shipping time frames are below!

Shipping Time Frames (Contiguous U.S.)
Standard: 3-5 Business Days
Expedited: 2 Business Days
Priority: 1 Business Day

Shipping Time Frames (Alaska, Hawaii, Guam, Puerto Rico, American Samoa, & U.S. APO/FBO)
Standard: 5-10 Business Days

Please see Shipping Info for more information!
We'd love to help! Please reach out to us at cs@getsnooz.com or complete form below.

Contact us